Address: Pet Purity
9858 Glades Rd. #165
Boca Raton, FL 33434
Toll Free Number 1-866-738-8792
Domestic, Canadian and International Orders
We accept payment via Visa, Mastercard, Discover, American Express, Paypal,
and by Check. Please see below for details.
Check/ Bank Draft
We accept Personal, Certified, and Bank Checks. All checks must be payable
in USD only. We do not accept personal checks from outside of the United
States. Orders paid via Personal Check will ship in approximately two-three
weeks. We require a grace period of 15 business days from the date on
which payment is processed to clear a personal check. Most orders paid
via Certified or Bank Check do not require a grace period and will ship
as soon as payment is received. However, if our accounting department
is unable to verify the authenticity of the check (which may be the case
with many International banks), we will also require a grace period of
15 days. All returns will be credited to customer's account minus 15%
restocking fee and all original shipping charges. Please make out your
payment to Pet Purity, L.L.C.
All merchandise must be returned within 14 days of our invoice date.
All returns must have prior approval and a return authorization number
assigned. Please e-mail firstname.lastname@example.org
or call us at (866) 738-8792. All merchandise must be returned unopened,
unused and in original sealed bottle. All returns will be credited to
customer's account minus 15% restocking fee. Customer is responsible for
return shipping charges. We will notify you by e-mail of your refund once
we have received and processed the return item. Allow no more than 10
business days for a credit to your charge card upon receipt of merchandise.
All returns will be credited to customer's account minus 15% restocking
fee and all original shipping charges. Return Merchandise to: Pet Purity
- Returns, 9858 Glades Rd. #165, Boca Raton, FL 33434.
Shipping and handling charges are calculated based on the weight of the
Orders received on regular business days (Monday through Friday, 10:00
a.m. to 6:00 p.m., EST; Saturday and Sunday, 12 p.m. to 4 p.m.) will be
processed (pending credit card approval) within 48 hours and shipped within
2 - 5 business days.
International rates will calculate on the checkout page.
If your country is not on our countries list, will send you a confirmation
email with shipping costs.
Different countries impose different import fees and taxes. We do not
include these in our freight quote and any such charges are your responsibility.
Please check with your government or postal system in advance if this
is a concern for you.
Place of Mailing: Except as specified below, postal items that
require a completed customs declaration form may not be deposited into
a street collection box or a post office lobby drop. Such items must be
tendered to a USPS employee at a post office or other location as designated
by the postmaster. Otherwise, they will be returned to the sender for
proper entry and acceptance. Exception: The above restriction on the deposit
of customs mail does not apply to Global Express Mail (EMS) shipments
Those items may be deposited into a designated Express Mail collection
box or post office lobby drop. International mail is subject to customs
examination in the destination country. The contents and value of the
items will be declared on the applicable customs form and if any duty
is of the buyer's responsibility. We are not responsible for the time
merchandise will take to clear customs.