Customer Care

Address: Pet Purity
9858 Glades Rd. #165
Boca Raton, FL 33434
Toll Free Number 1-866-738-8792
E-mail: contact@petpurity.com

PAYMENT OPTIONS

Domestic, Canadian and International Orders
We accept payment via Visa, Mastercard, Discover, American Express, Paypal, and by Check. Please see below for details.

Check/ Bank Draft
We accept Personal, Certified, and Bank Checks. All checks must be payable in USD only. We do not accept personal checks from outside of the United States. Orders paid via Personal Check will ship in approximately two-three weeks. We require a grace period of 15 business days from the date on which payment is processed to clear a personal check. Most orders paid via Certified or Bank Check do not require a grace period and will ship as soon as payment is received. However, if our accounting department is unable to verify the authenticity of the check (which may be the case with many International banks), we will also require a grace period of 15 days. All returns will be credited to customer's account minus 15% restocking fee and all original shipping charges. Please make out your payment to Pet Purity, L.L.C.

Return/Refund Policy
All merchandise must be returned within 14 days of our invoice date.
All returns must have prior approval and a return authorization number assigned. Please e-mail contact@petpurity.com or call us at (866) 738-8792. All merchandise must be returned unopened, unused and in original sealed bottle. All returns will be credited to customer's account minus 15% restocking fee. Customer is responsible for return shipping charges. We will notify you by e-mail of your refund once we have received and processed the return item. Allow no more than 10 business days for a credit to your charge card upon receipt of merchandise. All returns will be credited to customer's account minus 15% restocking fee and all original shipping charges. Return Merchandise to: Pet Purity - Returns, 9858 Glades Rd. #165, Boca Raton, FL 33434.

Shipping Information
Shipping and handling charges are calculated based on the weight of the merchandise purchased.

Orders received on regular business days (Monday through Friday, 10:00 a.m. to 6:00 p.m., EST; Saturday and Sunday, 12 p.m. to 4 p.m.) will be processed (pending credit card approval) within 48 hours and shipped within 2 - 5 business days.

International Shipping
International rates will calculate on the checkout page.

If your country is not on our countries list, will send you a confirmation email with shipping costs.

Different countries impose different import fees and taxes. We do not include these in our freight quote and any such charges are your responsibility. Please check with your government or postal system in advance if this is a concern for you.

Place of Mailing: Except as specified below, postal items that require a completed customs declaration form may not be deposited into a street collection box or a post office lobby drop. Such items must be tendered to a USPS employee at a post office or other location as designated by the postmaster. Otherwise, they will be returned to the sender for proper entry and acceptance. Exception: The above restriction on the deposit of customs mail does not apply to Global Express Mail (EMS) shipments Those items may be deposited into a designated Express Mail collection box or post office lobby drop. International mail is subject to customs examination in the destination country. The contents and value of the items will be declared on the applicable customs form and if any duty is of the buyer's responsibility. We are not responsible for the time merchandise will take to clear customs.